Front Office

Service Culture-287

Hotel Subscription

Service Culture explains what it means to have a service culture and how to create one. It describes the elements of quality service, including the elements implemented by individual employees and those implemented by the employees, collectively. Topics include anticipating guest needs, the proper way to verbally and non-verbally communicate with guests, and the need for discretion.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support