Owner Centric Series

OCS - Night Auditor-37

Hotel Subscription

This Owner Centric Series (OCS) course examines all of the functional and service touch aspects of an effective Night Auditor. After a certain hour, this is the person who interfaces with guests and represents the Hotel with most guests and addresses any of their issues. It covers guest greeting, check-in, credit card processing and most other issues involving guest arrival, processing and interaction.

Each course includes the following:

  • Learning objectives
  • Course content
  • Knowledge checks
  • Quiz reviews
  • Downloadable forms
  • Customer support